Where Luxury Meets Perfection

Contact Khia

Have a question? Talk to Khia!

We’d love to hear from you. Reach out to us if you have any questions about your order or our luxury hair collection.

And, Please ensure that in all sections where an email address appears, you replace it with our business email: sales@khiahair.co.za

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Send us an email

Ask us anything! We're here to help.

Any urgent enquiries?

If you have an issue or question that requires immediate assistance, you can drop us an email to the left and we will get back to you within 24-48 hours!

sales@khiahair.co.za

South Africa

Opening Hours:
MON to FRI: 9:00AM - 6:00PM
SAT AND SUN: CLOSED

Terms & Conditions

Welcome to KHIA Hair. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
Product Information

• All KHIA Hair products are 100% Vietnamese Raw Hair unless otherwise specified. • Hair units are available in various textures, lengths, and colours. Slight variations in colour or texture may occur due to the natural characteristics of raw hair. • We strive to accurately display the colour of our products, but actual shades may differ slightly due to screen settings or lighting.

Pricing & Payment

• All prices are listed in (ZAR and USD). • Payment methods accepted: [Credit/Debit Card, PayFast, PayPal, etc.]. • KHIA Hair reserves the right to update pricing at any time; orders placed prior to a price change will be charged the confirmed amount at checkout.

3. Order Processing & Delivery

• Orders are processed within 10–14 working days, depending on stock availability and order size. • Shipping fees and delivery times vary by location and shipping method. • If a package is marked as “delivered” but not received, please contact both the shipping service and KHIA Hair within 5 days so we can assist you. • KHIA Hair is not responsible for delays caused by customs, courier issues, or incorrect delivery information provided by the customer.

4) Returns, Refunds & Exchanges

• All KHIA Hair products are custom-prepared and final sale. We do not accept returns, exchanges, or offer refunds, except in cases of defective or damaged products confirmed upon delivery. • Customers are encouraged to carefully review their orders before finalising purchase.

5. Product Use & Maintenance

• Hair should be detangled gently using a wide-tooth comb or fingers. • Use sulfate-free shampoo and conditioner to preserve hair integrity. 1. Avoid excessive heat styling; always use a heat protectant. • Improper use, chemical treatments, or neglect may affect hair quality. KHIA Hair is not responsible for damage caused by misuse.

6. Liability

• KHIA Hair is not liable for indirect, consequential, or incidental damages resulting from the use of our products. • By purchasing, customers acknowledge responsibility for proper hair care and usage.

7. Intellectual Property • KHIA Hair retains all rights to its brand name, logo, product designs, and related content. • Customers may not copy, reproduce, or resell products without written consent from KHIA Hair.

8. Privacy • KHIA Hair collects and uses customer information in accordance with our Privacy Policy, available on our website.

9. Governing Law

• These Terms & Conditions are governed by the laws of South Africa.

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