Where Luxury Meets Perfection

Shipping policy

All orders are processed within 3–5 business days. We sincerely appreciate your understanding and patience as we ensure each order meets KHIA’s luxury quality standards.

If your package has been marked as “delivered”by the shipping service but you have not received it, please contact both the shipping carrier and our sales team within 5 days of the delivery update. This allows us to assist you promptly in locating your package. Please ensure that you provide the correct shipping address when placing your order, as KHIA Hair cannot be held liable for packages delivered to an incorrect address.

International Shipping:

We proudly ship worldwide via DHL Express. Delivery times and shipping costs vary by destination and will be calculated at checkout. International customers are responsible for any customs duties, import taxes, or additional fees charged by their country’s customs office.

Terms & Conditions

Welcome to KHIA Hair. By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
Product Information

• All KHIA Hair products are 100% Vietnamese Raw Hair unless otherwise specified. • Hair units are available in various textures, lengths, and colours. Slight variations in colour or texture may occur due to the natural characteristics of raw hair. • We strive to accurately display the colour of our products, but actual shades may differ slightly due to screen settings or lighting.

Pricing & Payment

• All prices are listed in (ZAR and USD). • Payment methods accepted: [Credit/Debit Card, PayFast, PayPal, etc.]. • KHIA Hair reserves the right to update pricing at any time; orders placed prior to a price change will be charged the confirmed amount at checkout.

3. Order Processing & Delivery

• Orders are processed within 10–14 working days, depending on stock availability and order size. • Shipping fees and delivery times vary by location and shipping method. • If a package is marked as “delivered” but not received, please contact both the shipping service and KHIA Hair within 5 days so we can assist you. • KHIA Hair is not responsible for delays caused by customs, courier issues, or incorrect delivery information provided by the customer.

4) Returns, Refunds & Exchanges

• All KHIA Hair products are custom-prepared and final sale. We do not accept returns, exchanges, or offer refunds, except in cases of defective or damaged products confirmed upon delivery. • Customers are encouraged to carefully review their orders before finalising purchase.

5. Product Use & Maintenance

• Hair should be detangled gently using a wide-tooth comb or fingers. • Use sulfate-free shampoo and conditioner to preserve hair integrity. 1. Avoid excessive heat styling; always use a heat protectant. • Improper use, chemical treatments, or neglect may affect hair quality. KHIA Hair is not responsible for damage caused by misuse.

6. Liability

• KHIA Hair is not liable for indirect, consequential, or incidental damages resulting from the use of our products. • By purchasing, customers acknowledge responsibility for proper hair care and usage.

7. Intellectual Property • KHIA Hair retains all rights to its brand name, logo, product designs, and related content. • Customers may not copy, reproduce, or resell products without written consent from KHIA Hair.

8. Privacy • KHIA Hair collects and uses customer information in accordance with our Privacy Policy, available on our website.

9. Governing Law

• These Terms & Conditions are governed by the laws of South Africa.

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